All digital products (PDF study guides, question banks) are delivered instantly on purchase and are non-refundable once downloaded, in line with standard practice for digital goods. If you face a technical issue accessing or downloading your purchase, contact thertrcoach@gmail.com within 7 days and we will resolve it or issue a full refund.
For the RTR Voice Simulator app licence, refund requests made within 7 days of purchase and before the license key has been activated will be honoured in full. After activation, refunds are considered on a case-by-case basis.
For batch classes and 1-on-1 coaching sessions, cancellation and refund terms will be confirmed at the time of registration — contact thertrcoach@gmail.com before your batch starts to discuss options.
To request a refund or cancellation, email thertrcoach@gmail.com with your order details (product, purchase date, and payment reference).